Goodbye GrandCentral, Hello Google Voice!

In a blog post late tonight on the official Google Blog is details of how Google is shaking off the dust that has settled on GrandCentral, the service they acquired way back in July 2007. GrandCentral provides users with voice features traditionally associated with business IP PBXs, such as a single virtual phone number that rings to multiple of your other phone numbers such as home, work, mobile, call screening, and web accessible voicemail. The free service is wildly popular with its existing users, but has languished since the Google acquisition and subsequent termination of new account signups.

According to the Blog post Google is planning a relaunch of the service under the Google Voice moniker. Along with the relaunch it looks like they will be adding some killer features, such as voicemail transcription, low-priced international calls, integration with Goog-411, and archival/indexing of all of your SMS messages. This all comes delivered on a new Google-ized user interface. The voicemail transcription is particularly interesting considering that there are existing services our there that charge a fee and use a human to transcribe your messages and send them to you.

Google has promised to roll out the service first to existing GrandCentral users in the next few days, and then to allow sign ups for new users. In fact if you point your web browser to http://voice.google.com you are greeted by a traditional Google looking login page, except it is branded for the new service. However, despite the fact that the homepage says Google Voice is open for GrandCentral, it is not, you are greeted by a Server Error after attempting to login, and the Learn More link at the bottom of the page takes you to non-existent Google Support pages.

As a current GrandCentral User, I am stoked about this news, as I was fearing that Google was going to let the service die much as it did with Dodgeball. I will update this blog post as I hear more.

Zimbra has 40 Million Paid Mailboxes

Venture Beat is reporting that Yahoo’s Zimbra has 40 Million Paid Email boxes, which is gives it more paid mailboxes than Google’s Free Gmail and it’s paying Apps (Gmail) For Your Domain customers, and puts it close behind AOL and Microsoft’s Hotmail services. While Zimbra’s users are not the same type of users as Gmail, AOL, and Hotmail’s users, in that Zimbra is not offering basic web mail services like the aforementioned services, they are offering something more significant in a full Groupware system with Calendaring, Email, Contacts, etc., and they are getting companies to pay for it, whereas the others, not so much. Much of Zimbra’s new found user base is due to the fact that Comcast has deployed Zimbra as it’s new email system for all of it’s broadband subscribers.

While Zimbra has made significant headway in aquiring new customers, they still have a lot to do to compete with Microsoft Exchange, with their biggest hurdle being acceptance by non-technical “office-type” users of using their own web mail interface over the traditional Outlook Interface. I ran into this head on when I replaced our existing Exchange 2003 Server with Zimbra. While the system was fairly stable, but less so than our Exchange server, their Desktop Connectors that linked with Outlook, Entourage, Apple Mail, and Apple iCal left much to be desired. These connectors were down right buggy and feature incomplete. With that said, if you can get your users to use their Zimbra Desktop Client or Web Client, the system was rock solid, and their Connector for Active Sync worked flawlessly.

I hope this milestone gets them noticed within the Yahoo corporate structure and gets them some more resources so that they do not get lost in the current Yahoo re org mess. I am still not convinced that Yahoo’s acquisition of Zimbra was a good move for either of the companies. As I have said before I still think that Apple should have bought Zimbra instead of creating their iCal Server.

It should be noted that I own stock in Yahoo.

Google Sync, Killing MS Exchange One Beta At a Time

Today Google launched their new Google Sync Product that allows you to sync your Google Calendar and Gmail Contacts to your Windows Mobile and iPhone devices. To do this they have licensed Microsoft’s Activesync protocol, just as Apple did to allow the iPhone to sync to a Microsoft Exchange server.
This is significant because it immediately opens up the majority of existing smart phone owners to functionality previously only offered to corporate users of Exchange servers, at no cost. Which makes the service ideal for smaller companies and Independent Consultant/Freelancer types. What is even more ideal about the service for these types of people is that it also works with Google Apps for your Domain. Can you say free Exchange Server?

The second reason that this is significant is that it virtually negates the need for Apple’s MobileMe service, as it provides virtually the same functionality at no cost. I am sure Apple is not pleased about this.

As great as this service is, there are some downsides:

-The Activesync protocol only allows you to setup one Activesync account per mobile device. So if you have a Smartphone that is already syncing to your corporate Exchange server, you cannot setup another to sync to Google. This is not Google’s fault, nor is it the device manufacturer’s fault, this is the way Microsoft designed Activesync. In many of the comments on Google’s blog posting about this new service people are laying blame at Google and Apple’s door, when it does not belong there.

-It does not use Activesync to deliver email. At this time Google is still using IMAP or POP to deliver mail to devices. This is a downside because it makes the process of getting all of your data to your device more convoluted, possibly more problem prone and bandwidth intensive.

-By using Activesync there is no way to sync Google Docs. While this may not sound significant it would be helpful to be able to sync documents and files over to your mobile device. This is functionality that Microsoft will be making available shortly through their Live Mesh service that is currently in beta.

-It does not sync Tasks. One of the core functions of any personal information management system is the ability to create and organize tasks. Activesync already has functionality to sync tasks from an Exchange-based account natively, but Google has not implemented functionality to sync your Gmail tasks as of yet.

-It does not work on Google’s own G1 Android phone. While it appears that Google has licensed Activesync for pushing data to mobile devices from its services, it has not implemented Activesync on the Android platform, which means that Android users are out in the cold on this one.

None of the downsides listed are deal breakers in my mind for the average user, and following in the grand Google tradition of release then iterate, I am sure that they will be able to work through many of these issues in short order.

Maximize Productivity Through Tech Spending

Many companies spend money on IT projects to fufill their need to have the latest and greatest toys and systems. However most do not evaluate how these projects impact their productivity. Often there is a direct relationship between Tech Spending and Productivity enhancements, however it is not the only thing that can enhance productivity.

The below presentation I have given on this very topic. It is somewhat incomplete, as it is meant to be narrated, but you will get the idea.

Maximize Productivity Using Information Technology Spending